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FAQ

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Answers

How are my DVDs shipped?

Discreetly.  All of your VideoGold orders will be discreetly shipped to you in plain, unmarked packaging.  Your catalogs will arrive in discreet envelopes.  Your credit card is billed as "Video Gold".  Your privacy is highly valued by us, and we want to make your shopping experience aseasy and secure as possible!  If there is ever a problem with your order, please don't hesitate to call us, 24 hours a day, 7 days a week, at 1-800-934-0999 to speak to one of our friendly and courteous operators!  We'll make things right in a jiffy!

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Is my personal information safe at VideoGold?

Not only is your payment and other information safe with us, but VideoGold takes the greatest care in doing business with our members with the utmost of discretion.  We understand the importance of safely and securely enjoying adult movies, and we don't want any anxiety on your part to detract from the experience.  We use Secure Socket Layer (SSL) technology, the preferred method of credit card companies and financial institutions, to communicate your sensitive information – you have a much greater chance of getting your credit card number stolen at a restaurant than you do from our website!  Your data is safe with us on the phone, by mail, and online. 

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What do I do if the DVD I got from VideoGold doesn't work?

VideoGold DVD Return Policy

If your DVD arrives to you and proves to be defective for any reason you may return it to VideoGold within 30 days for a replacement, a refund, or a credit; no questions asked!

Sorry, only defective DVDs are eligible for return.

If your DVD was defective, or you received the incorrect DVD, then please contact VideoGold Customer Service at 1-800-934-0999 and they will walk you through the simple process of getting the DVDs you ordered.Remember, your satisfaction is guaranteed!

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How does VideoGold work?

As a VideoGold Club Member, you will receive a monthly mailing and/or email announcing a new Main Attraction DVD. You may accept the Main Attraction immediately and be among the first to own this brand new adult selection by clicking the “Accept” button on the Main Attraction product page. If you prefer another selection, or none at all, just choose the “Decline” button on the Main Attraction product page. Remember, If you elect to decline the Main Attraction that month, you may do so online (recommended), by phone, or via mail by the stated deadline and you will not receive any selection that month. If you decide not to decline the Main Attraction by the stated deadline, your account will be billed and the Main Attraction DVD will be automatically shipped to your member shipping address. You get plenty of time to decide.

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What happens if there's a problem with my order?

VideoGold has been delivering orders to satisfied customers for over a quarter of a century, and we have our customer service down to a science!  If there is ever an issue with your DVDs, your deliveries or your membership account, you can always count on our operators to help you out.  Call them any time toll free at 1-800-934-0999.  Remember: YOUR SATISFACTION IS GUARANTEED! 

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What is VideoGold's Privacy Policy?

We value your privacy and will not share your personal information except as described below.

Anonymous or demographic information may be shared with third parties on an aggregate basis. We may also share both personal and anonymous information with companies or individuals we engage to help us perform the services offered through this web site. For example, we may share information with packaging or shipping agents, computer service providers and credit card payment processors. Such companies and individuals will only be permitted to use your personal information in the performance of their assigned jobs for PHE.

In special cases, we may disclose personal information when we believe it is necessary to prevent injury to the property or rights of PHE or any of our users or third parties, or when required by law or court order.
As a member, you'll have the choice of receiving club updates and offers via postal mail if you wish.   You can also choose to "opt in" if you wish, to hear from other trusted companies via postal mail.  We will never sell or rent your email address. 

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Guest Reviewers: From time to time, VideoGold will have special guest reviewers who are familiar with a particular niche, a particular star, or a particular trend.

* Names of and specific details about our reviewers may be changed to protect their privacy.

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